About the Role
Oversee the design, implementation, and maintenance of enterprise IT infrastructure and ensure optimal system performance, availability, and security
Manage IT service delivery to internal stakeholders, establish service level agreements, and lead operational excellence initiatives
Develop and enforce comprehensive cybersecurity policies and procedures while implementing IT governance best practices
Conduct strategic planning and budget management for IT investments, including cost reduction initiatives and spending optimization
Manage vendor relationships, negotiate contracts, and lead vendor consolidation efforts to achieve better pricing and terms.
Build, mentor, and develop a high-performing IT team including IT support specialists, cybersecurity analysts, site reliability engineers, and customer support engineers.
Drive digital transformation initiatives, evaluate emerging technologies, and implement automation tools to reduce operational costs.
Develop and maintain disaster recovery and business continuity plans with regular testing and updates.
Ensure compliance with Indonesian industry standards and regulatory requirements including EIT Law, PDP Law, GR 71/2019, BSSN regulations, SNI ISO/IEC 27001, and sector-specific requirements.
Establish and monitor key performance indicators for IT services, operations, and cost management metrics.
Lead complex technology implementations, system integrations, and IT asset lifecycle management strategies
Oversee IT facilities management including physical security systems, environmental controls, audio visual and conferencing systems, printers, networks and wifi infrastructure
Identify and implement cost reduction opportunities through technology optimization, cloud spending optimization, and process improvements
Provide regular reporting to executive leadership on IT performance, strategic initiatives, and cost optimization achievements
Requirements
Bachelor's degree in Computer Science, Information Technology, or related technical field
Minimum 7-10 years of progressive IT leadership experience with direct responsibility for IT services, security, operations, and facilities management.
Proven track record in managing enterprise-level IT infrastructure, including cloud platforms, networking, and data center operations.
Experience with modern application development practices including CI/CD pipelines, microservices architecture, containerization, and cloud-native technologies.
Strong background in cybersecurity frameworks, risk management, and compliance with Indonesian regulations such as SNI ISO/IEC 27001, BSSN requirements, and sector-specific standards.
Demonstrated experience in IT service management methodologies (ITIL certification preferred)
Excellent leadership and team management skills with experience building and developing technical teams.
Strong project management capabilities with experience leading complex technology implementations.
Budget management experience and vendor negotiation skills
Proven experience in cost optimization, IT spending analysis, and implementing cost reduction initiatives.
Strong communication skills with ability to present technical concepts to executive leadership and non-technical stakeholders.
About the Company